Health Quest Systems, Inc.

Billing & Collections Assoc

Job Location US-NY-LaGrangeville
Posted Date 6 months ago(8/10/2020 10:38 AM)
Requisition #
Full Time
Primary Shift
Hours Per Week


Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.


Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices.  Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit


TITLE:                   Health Quest Billing and Collections Associate

DEPARTMENT:      Patient Financial Services

REPORTS TO:        Health Quest Manager of Billing & Collections


SUMMARY:    This position is responsible for a variety of duties including, billing, collection, follow up, appeals process and credits to support the Health Quest System Business Office in delivering the highest level of service.  The team performs, and all job-related duties as assigned.




Assumes responsibility for the timely, accurate and compliant BILLING activities for the Health Quest hospitals, including but not limited to:

  • Review and edit demographic information and other Pre-Billing functions
  • Process claims through electronic system correcting all errors prior to submission
  • Validate claims sent are received by Payer (NEIC report)
  • Enters all transactional comments into the system to assure accurate account documentation
  • Meets performance goals as defined by senior management (ex: clean claim rate, etc.)
  • Meets productivity and quality metrics daily/weekly
  • Maintains current knowledge of hospitals’ billing systems
  • Maintains current knowledge of billing forms and filing requirements
  • Maintains a current knowledge of various payer contracts
  • Maintains current knowledge of Federal, State and managed care billing methodologies, rules and regulations  


Responsible for the FOLLOW-UP AND COLLECTION activities of the Health Quest hospitals, including but not limited to:

  • Works accounts according to the priority determined by electronic work list
  • Corresponds with third party payers, physician offices and/or patients to obtain information
  • Escalates problems and high dollar accounts to the Supervisor for guidance and support; per guidelines stated in the PDU Policy and Procedure document
  • Meets performance goals as defined by senior management (ex: A/R > 90 days, credit balance reasons, etc.)
  • Meet daily and weekly productivity and quality goals
  • Informs Supervisors/Managers of key issues on a timely basis communicating key observations, issues and trends
  • Enters all transactional comments into the system to assure accurate account documentation
  • Maintains current knowledge of effective follow-up and collection approaches
  • Maintains current knowledge of timely payment regulations and holds payers accountable. Escalates non-compliance to senior management
  • Maintains current knowledge of hospitals’ patient accounting systems (and other related tools)
  • Reviews credited accounts and processes insurance refunds  






Education:          Requires a High School Diploma or GED

Experience:        A minimum of one year in patient accounting preferred

Knowledge:        Medical Terminology, Knowledge of ICD-9 and CPT-4 codes, excellent verbal and written communication skills attention to detail, general math skills documentation skills and knowledge of procedures and revenue cycle flow in a healthcare organization.

License:               N/A



Physical:  Occasionally requires light physical effort as in periods of standing at files or work tables, repeated changes of position within the work routine or prolonged sitting.





Some minor physical inconveniences or discomfort routinely present in the work situation


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