Health Quest Systems, Inc.

Senior Director Quality – Nuvance Health System

Posted Date 7 months ago(3/26/2020 10:34 AM)
Requisition #
Full Time
Primary Shift
Hours Per Week


Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.


Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices.  Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit



The Senior Director of Quality is responsible for leading, managing and coordinating quality and patient safety initiatives, with others, to achieve optimal care outcomes for the populations served by the health system.  Reports directly to the system Chief Quality Officer and directly supervises the hospital-based quality leaders.  Responsible for fostering the adoption of best practices in quality improvement methodology across the system.


1. Directly supervisors the hospital-based lead quality positions.
2. Works collaboratively with other members of the quality team to achieve improvements in patient care outcomes.
3. Partners with CQO to deliver on strategic quality improvement priorities.
4. Establishes and maintains excellent relationships with key stakeholders related to quality improvement initiatives.
5. Ensures adherence to regulatory requirements   (TJC, CMS, State Departments of Health, etc) and partners with 
 regulatory leads to accomplish related quality activities.
6. Position requires travel to all hospital sites and may, from time to time, require substantial time commitments at 
 particular sites if key vacancies exist.
7. Provides continuous learning to key stakeholders, regarding quality improvement activities, methodologies, etc.
8. Creates widespread competence in improvement methodology across the organization.
9. Partners with key clinical leaders, including the CNOs, VPMAs, to implement best practices across the system.
10. Leads, participates and fosters the adoption of high reliability principles and a culture of safety.
11. Ensures that all action plans related to serious safety events are appropriate, robust, and effectively implemented.
12. Functions as a subject matter expert in improvement methodology.  Guides teams and others in selecting 
 appropriate tools and methods for improvement opportunities.
13. Identifies and develops a method for including the front line in solution activities and improvement planning.
14. Maintains contemporary knowledge of public quality reporting organizations (NQF, AHRQ, CMS, etc) and fosters 
 an improvement environment that ensures achievement of related goals and benchmarks.
15. Develops effective collaborative relationships with all members of the health care team.
16. Possesses excellent communication skills (written and verbal).
17. Role model for  organization values.
18. Fulfills all compliance responsibilities related to the position.
19. Performs other duties as assigned.


This position requires a minimum formal education of Master Degree and minimum of five years job-related experience.

 Bachelor’s degree in a clinically related field required.  Master’s degree MHA, MBA, MSN or related field required. 
 5+ years of experience in Leadership in a clinical and quality improvement setting in an Acute Care Hospital required.  

Criteria Desired (Not Required):

 Previous experience within a multi facility environment preferred.  RN preferred.  Certified Professional in Healthcare
  Quality (CPHQ) preferred.

Location: Danbury-24 Hospital Ave

Org Unit: 686

Department: Perf Improvement/Quality

Work Type: Full-Time

Standard Hours: 40.00

FTE: 1.000000

Work Schedule: Day 8

Exempt from Overtime: Exempt: Yes



Western Connecticut Health Network and its affiliates are Section 501(c)(3) tax-exempt organizations and therefore eligible employees may qualify for forgiveness of certain federal student loans under the Public Service Loan Forgiveness Program.


WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.


We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities. 


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