Health Quest Systems, Inc.

Scheduling Coordinator

Job Location US-NY-Fishkill
Posted Date 11 months ago(1/7/2020 2:03 PM)
Requisition #
25534
Type
Per Diem
Primary Shift
Evening
Hours Per Week
0.00

Overview

Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.

 

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices.  Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit www.nuvancehealth.org.

Responsibilities

Single point of contact for patients seeking a sleep study appointment.  The Scheduling Coordinator schedules patients for the Sleep Center for all three HQ Sleep Centers, making sure to fill all beds in a timely manner, and also uses sound judgment to prioritize filling open beds when they become empty at the last minute. Handles very heavy phone volume on a daily basis, checking voicemails, and returning patient’s calls the same day. Answers the patient’s questions thoroughly, properly setting expectations, comforting the patient, and ensures the successful completion of the sleep study, while setting the stage for PAP therapy, if needed. Informs patients on the value of diagnosing and treating potential sleep disorders; explains the medical procedure and answer technical and logistical questions.

Qualifications

Education: High school education or equivalent.

 

Experience: Minimum of 1 year of experience in a service related business, preferably in a medical office environment.  Strong organizational skills with accurate attention to detail. Possess computer literacy, preferably in MS Office. Experience with scheduling medical appointments, and managing heavy phone volume a plus. Excellent communication skills and analytical and basic problem solving skills.

Excellent customer service and interpersonal skills to support team philosophy.

 

2 evenings per week 4p-8p every other Sat 10a-2p

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